Customer surveys

Each year, IBGRL Reference Services (comprised of the Molecular Diagnostics and Red Cell Reference laboratories) conduct surveys with users of our services. 

Due to the COVID-19 situation we are deferring all surveys to a later date. There is no need to wait until we send you a survey. You can email your feedback to: 

molecular.diagnostics@nhsbt.nhs.uk or IBGRL.RedCellReference@nhsbt.nhs.uk

Summaries of results

Following the feedback from the Customer Satisfaction Surveys, we have implemented the following improvements:

• Turnaround times are now published on our website
• FRM4674 - fetal genotyping from maternal blood referral form - has been updated to improve ease of use
• INF1291 - Preparation of plasma to be sent to IBGRL for genotyping - has been updated for ease of use and sample label templates included
• Our website has been redesigned to improve ease of access and customer experience