Customer surveys

Each year, IBGRL Reference Services (comprised of the Molecular Diagnostics and Red Cell Reference laboratories) conduct surveys with users of our services. 

Due to the COVID-19 situation we are deferring all surveys to a later date. There is no need to wait until we send you a survey. You can email your feedback to: 

molecular.diagnostics@nhsbt.nhs.uk or IBGRL.RedCellReference@nhsbt.nhs.uk

Summaries of results



Following the feedback from the Customer Satisfaction Surveys, we have implemented the following improvements:

  • Turnaround times are now published on our website
  • FRM4674 - fetal genotyping from maternal blood referral form - has been updated to improve ease of use
  • INF1291 - Preparation of plasma to be sent to IBGRL for genotyping - has been updated for ease of use and sample label templates included
  • Our website has been redesigned to improve ease of access and customer experience



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